Clinic owners can better and grow their business by digitally managing and automating most of its processes and background tasks. One way to do it is by investing in a NextGen EHR system. This system creates a smoother working and business environment and increases productivity and customer satisfaction.
However, simply throwing in a specialized software won’t have much of an effect if it doesn’t fit your business model. Additionally, your staff will need to learn how to use the software for it to be effective. Auditing systems also need to help with your practice’s weaker areas, which it can’t do without understanding those issues.
To overcome those two main issues, you need to run an audit that determines what your business needs and the level of training your staff might need depending on pre-existing knowledge and skills in technology. Implementing a NextGen EHR system and maintaining them can be costly, but a professionally performed audit can make sure you don’t make the wrong investment.
What is an EHR Audit?
An EHR audit is the examination and evaluation of how your clinic is performing. The resulting report gives crucial insights into your employee’s general productivity, trends in patients’ appointments, and cancelations. It also tracks how the average patient’s assessment is handled, including how you receive a new patient’s information or retrieve returning patients’ records.
The audit doesn’t just brush over the results of a workday. It details every patient’s records, such as appointment type, date, and length, and related documents and mandatory regulations. A detailed EHR audit determines where your practice is lacking and helps you improve without sacrificing areas where it’s flourishing.
The best time to have an EHR audit is when there’s a change in your clinic. Big changes may include offering a new service or product or switching to new management software. It’s also needed when issues occur, such as a lagging system or frequent double booking and billing issues. Any time problems start repeating themselves, it’s time for an audit.
Simplifying the Audit Process
Make sure you and your staff are well-prepared for your EHR audit. This process includes having all the documents and required systems during the audit within arm’s reach and ensuring none of your physical or digital files are inaccessible. It’s also helpful to educate your staff on the importance of the audit, their roles during it, and how the results can improve their working experience by increasing their efficiency, productivity, and overall comfort and satisfaction.
Using a specialized consulting service can simplify the entire process by providing customized guidance. The right consulting agency must have suitable technical expertise and knowledge in your industry while also offering NextGen support and services. A consultant makes sure that the people you hire know how your management systems work, preventing any errors that might occur due to the lack of familiarity with your software.
A consulting service can help you focus on gathering the right data in its best shape to get the best results. Often, consulting services use templates to streamline the entire auditing and analytics processes. A clean and straightforward final report is what’ll help you with adapting to new changes in E&M codes and unique additions to your clinic.
Taking Action
A successful audit will result in a neat report that holds valuable insights about your clinic’s ins and outs. It’ll highlight your strong areas, what makes them strong, and how to maintain them at that efficiency. It’ll also include the areas that need improvement. While you might need a bit of additional analytics to figure out precisely what to do to fix those problem areas, the final report should have all the necessary data to result in clean and accurate information.
What’s left to do is follow the expert’s advice on improving your clinic’s overall efficiency. This could be anything from staff reeducation to a change in management and software. No matter the results, the report will always have the right answers to what you should do next.
Rinse and Repeat
EHR audits are a crucial part of any clinic’s longevity and growth. Audits should become a routine procedure at your clinic, as an audit can help you catch slips in efficiency and productivity early on before causing irreversible damage. Getting adequate help from the right consultants will ensure your clinic is taking the fullest advantage of the auditing process.
